Privacy Policy

Smart Controls USA (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and visitors to our website. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with our services, including CCTV & video surveillance, access control systems, intercom installations, and other security solutions.

By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information

This includes information that can identify you personally, such as:

• Name
• Email address
• Phone number
• Mailing address

Non-Personal Information

This includes anonymous or aggregated information that cannot be used to identify you personally. Examples include:

• Browser type and version
• Operating system
• Website browsing behavior (e.g., pages viewed, time spent on the site)
• Referring website addresses
• General geographic location

How We Collect Information

Information You Provide Directly

We collect your personal and non-personal information in several ways, including:

• When you request a quote or consultation for our services.
• When you complete forms on our website, such as our contact form.
• When you make a payment for services rendered.
• When you communicate with our customer service team via phone, email, or other methods.

Automated Information Collection

We automatically collect some information when you visit our website through the use of:

• Cookies: Small text files stored on your device that help us understand how you interact with our website and personalize your experience.
• Web Beacons: Small graphic files that track your website behavior and usage patterns.
• Log Files: Files that automatically record data like your IP address, browser type, and other technical information.

You can manage or disable cookies in your browser settings, but doing so may limit certain features of our website.

How We Use Your Information

Provide and Improve Services

We use the information we collect to:

• Fulfill your requests for services such as CCTV installations, access control systems, and intercom installations.
• Manage our ongoing relationship with you and provide support or maintenance services.
• Enhance and optimize our website performance and user experience.

Marketing and Communication

We may use your information to:

• Send you promotional information about our services or special offers, provided you have opted in to receive such communications.
• Respond to your inquiries and provide you with relevant information about your account or requested services.

Billing and Payment Processing

To process payments for services rendered and to maintain records for legal and accounting purposes.

Legal and Compliance

To comply with legal obligations, including fraud prevention, security, and regulatory requirements, and to enforce our Terms and Conditions and other policies as necessary.

How We Share Your Information

We take your privacy seriously and do not sell or rent your personal information to third parties. However, in certain cases, we may share your information with trusted third parties for the following reasons:

Service Providers

We may share your information with third-party service providers who assist us with payment processing, system installation and maintenance, website hosting, data analytics, and marketing services. These service providers are bound by confidentiality agreements and are only allowed to use your information as necessary to perform their services.

Legal Compliance

We may disclose your personal information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations or government requests, protect and defend the rights or property of Smart Controls USA, or prevent fraud or other illegal activity.

Business Transfers

In the event that Smart Controls USA undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

Data Security

We take the security of your personal information seriously and implement a variety of technical and administrative measures to protect it, including:

• Encryption: Sensitive information such as payment data is encrypted during transmission.
• Access Control: Only authorized personnel are allowed access to your personal data, and they are required to maintain its confidentiality.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

While we strive to protect your data, no method of transmission or storage is 100% secure. As a result, we cannot guarantee absolute security, but we do our best to maintain the highest standards of data protection.

Your Rights

As a resident of Henderson, Nevada, or elsewhere, you have certain rights regarding your personal information. These include:

• Right to Access: You may request access to the personal information we hold about you and ask for a copy of it.
• Right to Correct: You may request the correction of any inaccuracies in your personal information.
• Right to Delete: You may request the deletion of your personal information, subject to certain legal or contractual obligations.
• Right to Object: You may object to the use of your personal data for marketing purposes or other specific processing activities.

To exercise any of these rights, please contact us at privacy@smartcontrolsusa.com. We will respond to your request within the legally required timeframe.

Children’s Privacy

Smart Controls USA does not knowingly collect or solicit personal information from children under the age of 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

Smart Controls USA reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly. By continuing to use our website or services after such changes, you agree to the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Address: 3535 Executive Terminal Dr Ste 110, Henderson, NV 89052
Phone: 702-596-4401

Email:sales@smartcontrolsusa.com